Refund and return policy
Overview
Our refund and return policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed.
Late or missing refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at reservas@hotelelmiradordearboletes.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reservas@hotelelmiradordearboletes.com and send your item to: Calle La 70 vía al mar, Arboletes, Antioquia.
Return shipping
To return your product, you should mail it to: Calle La 70 vía al mar, Arboletes, Antioquia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at reservas@hotelelmiradordearboletes.com for questions related to refunds and returns.
